Terms of Trade

Online Store

All orders are dispatched from our warehouse in New Zealand.  All items imported include GST, Crystal Mountain accepts the following payment methods: Afterpay, and credit card (Mastercard and Visa). Crystal Mountain reserves the right to cancel any order at our discretion. If your order is cancelled, we will notify you via email and a full refund will be processed using the original payment method received.
 

All colours are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via the website due to individual monitor settings.

Postage and handling costs are non-refundable and cannot be covered by Crystal Mountain (unless goods are faulty). Duties/taxes for countries outside of New Zealand are also not covered by Cystal Mountain.

Shipping

Crystal Mountain cannot accept liability for delays in delivery due to unforeseen circumstances and offers tracked shipping through Aramex Couriers, as signature required is not offered in all areas, we are unable to offer this option however a request for signature will be used when the order is over $100 and the option is available. Once the order is collected by the courier, we have no control over delivery due this we cannot accept liability for items lost in transit or once delivered.
 

Refund Policy

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Bookings
We require a deposit with all bookings. The deposit is 50% of the total function cost. Once our clients confirm the date, we send an information package containing a booking confirmation, the cancellation policy. The booking form specifies when and how to pay for the deposit.
 
Bookings are secured when the deposit and signed confirmation slip is received and cleared. Our clients can pay for the deposit by credit card, direct deposit or by cheque. The balance should be paid 7 days Prior to the booking date.

 
Remember that when we hold a function for you and you decide to cancel the booking, it prevents other families from utilizing that area at the time and we will have provided additional staff unnecessarily. Please make sure you have planned carefully before committing yourself to a booking. Please understand that:
 
There will be NO REFUND of the deposit if the booking is cancelled less than14 days prior to the date of the booking.
 
If the deposit has not been received by the due date we will assume that your booking has been cancelled. It is the client’s responsibility to make sure that the deposit is paid on time.
 

Refund Policy

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.